Reference

How Crickex Aff Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad, or Rocket, and use your account, along with how you can access or request changes to that data.

Account data protectedbKash, Nagad, Rocket — wallet info securedRequest or update your data anytimeApplies to Bangladesh-eligible accounts
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Crickex Aff How Crickex Aff Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our team directly through the live chat widget in your account dashboard. We handle data access and correction requests through this channel during support hours.
Email for Data Requests Send a formal data access or deletion request to our support email address. Include your registered mobile number so we can verify and locate your account record.
Account Settings Some data — like your contact details and linked wallet — can be updated directly inside your account settings without contacting support first.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Encrypted Account Storage

Your account data is stored with encryption in transit and at rest. Login sessions use secure tokens so your credentials are not passed in plain text between your device and our servers.

Cookie and Session Control

Session cookies keep your account active when you move between mobile and desktop. You can review and clear these through your browser or device settings at any time.

Retention and Deletion

We keep your data only as long as your account is active or as required under applicable rules for eligible regions. Closed accounts are purged of non-essential data on a rolling schedule.

Data Correction Requests

To update or correct your account information, reach out via live chat or email with your registered number. We aim to process corrections within a reasonable timeframe after identity verification.

Questions About Your Data and Privacy Rights

We collect your name, contact details, and account credentials at registration. If you deposit via bKash, Nagad, or Rocket, we also log the transaction reference tied to your account.

No. Your mobile wallet PIN and full credentials stay with your wallet provider. We only record the transaction reference and amount that appears on your account statement.

Contact us via live chat in your account dashboard or send a request to our support email. Include your registered mobile number so we can verify and retrieve your records.

Yes. If you close your account, we delete non-essential data on a rolling schedule. Some records may be retained for the period required under applicable rules in eligible regions.

Cookies keep your session active across mobile and desktop so you do not have to log in again when switching devices. You can clear them via browser settings, though some account features may be affected.

Access is limited to authorised team members handling account support, compliance, and security. Your data is not sold or shared with third parties outside of what eligible regional rules require.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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